RETURN POLICY

Getting Your Authorization First

Before you pack anything up, the very first step is to reach out to us. You’ll need to obtain a Return Authorization Number. This number is essential—it allows us to track your request and ensures your return or exchange is handled smoothly once it arrives. Without this authorization, we won’t be able to process the shipment. To get started, simply send us an email through our Contact Us page.

Preparing Your Package

Once you have your authorization, take a moment to check the condition of the item. For a return to be accepted, the product needs to be in new and unused condition, and it should still have its original packaging attached. This helps us maintain the quality you expect from Quartzantry.

Understanding Costs and Coverage

When you send the package back, the cost of return postage is yours to cover. Additionally, any shipping fees from your original order, if they were applied, are not refundable. We know that’s not always welcome news, but we want to be upfront about it.

There is a safety net, though. Our warranty stands behind the craftsmanship. If an item arrives with damage or has a non-accidental, manufacturer defect, you’re covered. In those cases, the warranty is still valid, and we’ll take care of you.