FAQS

This page addresses the most common questions about ordering, shipping, and returns at Quartzantry. Find the relevant section below for guidance on your specific situation.

Before You Order

Reviewing your selections carefully before completing checkout is essential. Once an order is submitted, the details are locked in and cannot be modified. This includes changes to items, sizes, or quantities. Double-checking everything now prevents issues later.

After You Order

Tracking Your Package

You will receive a shipping confirmation email the moment your package leaves our facility. That message contains a direct link to the carrier’s website, where you can follow your shipment’s progress in real time.

Updating a Shipping Address

An incorrect address needs immediate attention. Reach out to us right away with the correct details. If your order is still awaiting shipment, we can likely update the label. However, no adjustments are possible once the packing process has begun or the package has been dispatched.

When Your Order Arrives

Returning an Item

You are welcome to send back a purchase that isn’t quite right. The item must be in its original condition, meaning all tags are attached and there are no visible signs of wear. Items from clearance sales are not eligible for return. We do not process direct exchanges; a return is the first step if you need a different version of a product.

Problems with Your Delivery

If the item you received is incorrect or faulty, document the issue and contact us. To help resolve this quickly, your email should include three specific pieces of information:

  • Your order number
  • The name or product code of the affected item
  • A clear picture of the item you received

We will review the details you provide and follow up with the next steps to correct the problem.

Getting Help

For any issue not covered here, the fastest path to a resolution is a detailed email to lsj@quartzantry.com. Including your order number and a description of the situation from the start helps us assist you efficiently.